One of world's largest online accommodation booking portals - Booking.com - published the summary of average ratings achieved by individual hotels in 2013. This exclusive list of highly appraised hotels (average ratings of 8 pts. or higher) includes as many as 11 facilities of Qubus Hotel chain.
Every year Booking.com selects and awards the hotels that received the most favourable opinions of their Guests. The website is available in 41 languages and allows for searching and booking of accommodation in over 250 000 hotels located in 178 countries. All users are welcome to share opinions about their stay in a hotel of their choice. In 2013 11 Qubus Hotel facilities received very good opinions (more than 8 points) from the website users. It is another confirmation of high quality of services offered by the chain.
- We are happy to see that our Guests are satisfied with our services. Such feedback indicates that both, the price and high quality of our services have won their recognition. We care for our Guest's opinions as they help us to shape our development strategy and create new tourism-related products. We use many communication channels to get as much feedback from our Guests as possible. Monitoring of booking websites, social networks but also references and complaints from our Guests is very helpful. We have also introduced proper standards for replies to such opinions. Moreover, from the very beginning of our operation we have introduced external quality auditing based on Secret Guest methodology. The collected information helps us to undertake preventive measures, but also to introduce proper changes in our offers - says Michał Świgost, Head of Marketing and Sales at Qubus Hotel chain.
The elements most often praised by Booking.com users are high quality of meals served at Qubus Hotel restaurants, friendly staff, good location and proper room furnishings. Very high ratings are given to chain breakfasts consisting of over 100 products and being one of the main distinguishing features of Qubus Hotel.
Here are some opinions of Qubus Hotel Guests published at Booking.com:
Qubus Hotel Bielsko-Biała: "Very friendly staff. Beautiful city. I recommend it. (Justyna, Wieliczka)", "Nice people, the hotel is clean and elegant - I can recommend it! (Maciej, Skoczów)", "Everything is top quality, very polite personnel (Piotr, Warszawa)"
Qubus Hotel Legnica: "Very good location, express lift, spacious interiors (Mirek, Gorzów Wlkp.)", "Car park, convenient location, it's easy to party in the city centre at night. (Miłosz, Luboń)", "Excellent location, professional and helpful staff, truly varied breakfast menu (Ewa, Warszawa)"